Frequently Asked Questions

We're Here to Solve Any Doubts

Find answers to the most common questions about Münkel Online USA and our services. We’re committed to making sure your family in Nicaragua gets the best care with ease and transparency.

General Questions

1. What is Münkel Online?

Münkel Online is a platform where people can purchase eyeglasses and eyewear for family and friends in Nicaragua, with pickup options available within the country.

2. Who can use Münkel Online?

Anyone worldwide can use Münkel Online to purchase eyewear for their loved ones in Nicaragua

3. Where can items be picked up?

All purchased items can only be picked up at any designated locations within Nicaragua. You can choose among any of the 45+ branches of Opticas Münkel in Nicaragua as per your convenience.

Ordering and Payment

4. How do I place an order?

To place an order, browse our catalog, select your preferred eyewear or bundle, add items to your cart, and proceed to checkout.

5. What payment methods are accepted?

We accept major credit/debit cards, PayPal, and other international payment methods for your convenience.

6. Can I pay with a local Nicaraguan bank account?

Currently, payments must be made using international payment methods available in our site.

Product Information

7. What types of eyewear do you offer?

We offer a variety of eyewear, including prescription glasses, sunglasses, and reading glasses.

8. How can I find out which frames suit my family member?

Refer to our size and style guides or contact customer service for recommendations. You can also visit any of our branches and try it on.

9. Do you offer customization options for prescription lenses?

Yes, you can enter specific prescription details at checkout.

Shipping and Pickup

10. Where are the pickup locations in Nicaragua?

We have more than 45 locations available across major cities in Nicaragua.

11. How long does it take for orders to be ready for pickup?

Orders typically take 5-7 business days to be ready.

12. What should my family member bring to pick up the order?

They should bring a valid ID and the order confirmation number.

Returns and Exchanges

13. What is your return policy?

We offer returns and exchanges within 30 days for unused products in their original condition due to prescription discrepancies or factory defects.

14. How can I request a return or exchange?

Contact our customer service team with your order details.

Customer Support

15. How can I contact customer support

You can reach us via email, phone, or live chat

16. Do you offer support in both English and Spanish?

Yes, our customer support team is bilingual.

17. Can I update my order after placing it?

If the order hasn’t been processed, you may be able to make changes.

Special Features and Offers

18. Do you offer gift cards?

Yes, we offer digital gift cards that can be used toward any eyewear purchase.

19. Are there any discounts for multiple purchases?

Yes, we often have promotions for multiple purchases.